Claims need to be administered quickly, efficiently and fairly to minimise the impact on the affected business.

Our claims team has more than 50 years’ combined experience, covering multiple classes of business. When you contact us, you’ll be speaking to an expert in your field right from the start – no call centres or automated systems. We’ll provide the support and expertise that’s required to resolve the claim as swiftly as possible.

We work hard to ensure that all claims are handled with minimal delay or disruption, and regularly review our processes to ensure that we stay one step ahead of your expectations.

Our claims administrators, Gallagher Bassett, operate throughout the world under delegated authority schemes, and are managed by our claims division. This ensures consistent claims handling, maximum efficiency and robust management information.

Where we use lawyers, adjusters or other specialist partners they are carefully selected for their experience and reputation for responsiveness.


  • Sara Ager
    Claims and Client Services Director, OIM UK

    T: +44 (0)20 3178 8204